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FAQ

Our scents will generally last 4-5 hours on the skin before needing to reapply. Your Kynd Scent will come with it’s own carry bag, making it convenient to pop in your handbag and use throughout the day.

Although people can still have reactions to natural ingredients, the chances are minimal in comparison to conventional perfumes as our blends are extra gentle.

No, never.

Yes, our entire range is vegan-friendly.

Take our ‘Find your Scent’ Quiz or you can email one of our super friendly customer happiness team members!

Yes, absolutely. Our perfumes are diluted with a beautiful organic Camellia seed carrier oil, as well as fractionated coconut oil, making them super gentle.

We want you to get your new Kynd Scent as quickly as possible and will make sure it is despatched within 2 working days of purchase. Your order will be sent via Australia Post ‘Parcel Post’ & will be delivered within the standard Australia Post delivery days (Sydney, Melbourne and Brisbane metro areas - 2-3 business days and all other areas within Australia - 3-6 business days). All standard deliveries to New Zealand will take 5-7 days. We'll send you an email once your order has been despatched with an Australia Post tracking number. If you are not at home when the parcel is delivered you will be left an Australia Post notification about which local post office you can pick the parcel up from.

Please note however that there may be delays with shipping times due to the current COVID-19 crisis.

All orders $50 and over are delivered free (within Australia). Orders under $50 within Australia are $4.95 each and are sent via Australia Post ‘Parcel Post’ & will be delivered within the standard Australia Post delivery days - Sydney, Melbourne & Brisbane metro areas will take 2-3 business days with all other areas within Australia taking 3-10 business days. If you would like your parcel to be delivered sooner we can organise express shipping for $9.95 (Aust only). Express Post is not a guaranteed overnight delivery. Deliveries are between 1-3 days.

Please note however that there may be delays with shipping times due to the current COVID-19 crisis.

We can ship your Kynd Scent to anywhere in the world. We use Australia Post to ship all our international orders and you will receive an email after you have purchased your Kynd Scent with a tracking number, so you can track the progress of your delivery. All shipping times are an estimate only as shipping times may vary depending on weather conditions and peak times of the year. Any taxes or duties imposed by individual countries outside of Australia is not included in the sale price of your Kynd Scent.

Please note however that there may be delays with shipping times due to the current COVID-19 crisis.

See our Shipping & Returns for more details

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please email our super friendly customer service team  hello@kyndscent.com.au  

Please see our Refunds Policy for more details.

The shelf life of our Kynd Scents is 12 months. We suggest storing your Kynd Scent out of direct sunlight in a cool environment.